Below you find the study material I used to pass the ITIL 2011 Foundation exam on my first attempt.

ITIL 2011 Foundation Books

Other ITIL 2011 Foundation resources

I also created flashcards based on the concepts I learned. These flashcards helped me a lot to memorize technical terms. You can find them on, in the ITIL section.


Categories: ITIL 2011 Foundation

Keyboard Banger

Keyboard Banger is a network engineer from Africa. He has been working in network support and administration since 2008. He started writing study notes about certification exams and technology topics a couple of years ago. When he's not writing articles, he can be found wandering on technical forums.


Ashok · 10/12/2015 at 17:23

please share ITIL course documents

Keyboard Banger · 10/12/2015 at 19:55

Start by looking at the glossary I mentioned in the blog above. ITIL is maily a game of words. Then, buy a copy of “Foundations of IT Service Management with ITIL 2011” as your user guide.

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