Below you find the study material I used to pass the ITIL 2011 Foundation exam on my first attempt.
ITIL 2011 Foundation Books
- My only study guide is: “Foundations of IT Service Management with ITIL 2011“, by Brady Orand. It’s a wonderful resource for every beginner in ITIL Foundation.
- I also supplemented my study with the official ITIL Glossary guide, because some keywords were hard for me to understand.
Other ITIL 2011 Foundation resources
I also created flashcards based on the concepts I learned. These flashcards helped me a lot to memorize technical terms. You can find them on KeyBanger.com, in the ITIL section.