ITIL 2011 Foundation Flashcards: set #19

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To see the answer, highlight the text after the “A:” letter.   Q: Define Incident Model A: the steps, tools, processes, resources, timescales, escalation procedures and resolutions that help solve an incident that has appeared and been solved before. Q: ... Read More »

ITIL 2011 Foundation Flashcards: set #18

itil-2011-foundation-keyboardbanger

To see the answer, highlight the text after the “A:” letter.   Q: Give some activities of Event Mgmt process? A: Event Detection, Event filtering, Significance, Event correlation, Event review, Event close. Q: true/false: an incident is categorized then logged ... Read More »

Cisco CUCM Annunciator

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Annunciator is part of the Cisco IP Voice Media Streaming Application service.  What is the Cisco CUCM annunciator? It is a media resource that is responsible mainly for playing operator-like audio messages such as “your call can not be completed ... Read More »

Cisco IP Voice Media Streaming App

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As soon as you get introduced to Cisco media resources, you will learn about one specific service: the Cisco IP Voice Media Streaming Application service. What is IP Voice Media Streaming App responsible for? The Cisco IP Voice Media Streaming ... Read More »

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