To see the answer, highlight the text after the “A:” letter.
Q: What are the roles of Release and Deployment Mgmt?
A: Release and Packaging Mgr, Deployment Mgr,..
Q: What are the Release Options?
A: Big Bang, Phased, Push, Pull, Automated, Manual.
Q: Release Package vs Release Unit?
A: a Release Package contains one or more Release Units. A release unit is a set of software that is released together.
Q: What are the phases of Release and Deployment Mgmt?
- Release and Deployment Planning,
- Release build and test,
- Review and Close
Q: true/false: the KMS is updated at each activity of the Release and Deployment Mgmt process
A: false; only after the Review and Close activity; and it’s done by the Release and Deployment Mgr.
Q: Define Data, Information, Knowledge, Wisdom?
- data: figures, numbers, charts…it’s quantitative;
- Information: the facts, what we understand from the data;
- Knowledge: our analysis, our conclusion based on our experience;
- Wisdom: our judgement
Q: true/false: The CMS is part of SKMS but the CMDB is not
A: false. Both are part of the SKMS.
Q: What are the Knowledge Mgmt activities?
A: Knowledge Mgmt Strategy, Knowledge Transfer, Building SKMS and Using it.
Q: Which challenges (or balance factors) does the Service Operation process face?
A: Internal vs external view, quality vs cost, responsiveness vs stability, reactiveness vs proactiveness.
Q: What are the possible responses to an event?
A: event logging, automatic response, human intervention, incident, problem, change, alert.
Q: Event vs Alert?
A: an event triggers an alert.
Q: Define Alert
A: information that a specific value has reached a threshold, or a state of a service or a CI has changed.
Q: Define Event Correlation
A: determining if many events are related to each other in some way.
Q: What is the purpose of Event Mgmt?
A: to take note of events, make sens of them and take appropriate action.