To see the answer, highlight the text after the “A:” letter.
Q: (Change Mgmt) What is the purpose of the Review activity?
A: to reduce the number of Emergency changes.
Q: Define Change model
A: pre-defines the steps, workflow, procedures, management, escalation for a type of change.
Q: Define the Remediation plan
A: It is invoked when the change fails. It determines the necessary recovery resources and back-out plan.
Q: What should be done when the Remediation plan fails?
A: invoke the ITSC Mgmt process.
Q: How many Remediation plans should be created?
A: one for each Change Model.
Q: Which process uses CMS?
A: all IT service mgmt processes.
Q: What does CMS contain?
A: It controls, manages, stores, represents current and historical data about CIs and their relationships between them.
Q: What are the roles of SACM?
A: Configuration Analyst, CMS/Tools administrator, Assets Manager, Configuration Manager, Librairian.
Q: What does the Configuration model do?
A: It draws the services and the underlying components and relationships that build these services.
Q: true/false: a CI is anything that must provide a service
Q: Give examples of CI
A: Problems, Changes, Networks, Applications, Infrastructure, and even people
Q: Define CMS
A: Configuration Mgmt System: a set of tools and information that collect store and present data about all CI of the IT infrastructure and their relationships. The CMS is very useful for Service Assets&Configuration Mgmt.
Q: True/false: CI are categorized in groups that have unique attributes
A: false. It’s CI that are characterized with attributes (name, version,..) and CI can be grouped.
Q: True/false: a CI has a lifecycle status
A: True: live, retired, ….
Q: Who’s in charge of the DML and DS?
A: the Librairian
Q: true/false: immediately after a package has been acquired, it’s implemented in production network
A: false. It’s planned and deployed on a test environment.