Home / IT Certifications / ITIL 2011 Foundation / ITIL 2011 Foundation Flashcards: set #13

ITIL 2011 Foundation Flashcards: set #13

To see the answer, highlight the text after the “A:” letter.

 

Q: Purpose of Service Catalog Mgmt?

A: to manage the Service Catalog and ensure consistency of services with business needs; to control and allow only authorized access to the Service Catalog.

Q: Define IT Availability Mgmt Information System

A: AMIS: a collection of tools, data and information gathered to ensure Availability Mgmt.

Q: What is the Availability plan?

A: It ensures current and future business availability needs for IT services in a cost-effective manner.

Q: Define Maintainability

A: the ability of a service or a CI to be restored to its working state. It’s measured with MTRS.

Q: Define Resiliency

A: the amount of time that passes before a service or a CI fails. It’s measured with MTBF or MTBSI.

Q: With which roles does the Availability Manager work?

A: Service Level Manager, IT Operations Manager, Technical Manager, Applications Manager.

Q: What are the characteristics of services in terms of Availability Mgmt?

A: fault tolerance and high availability.

Q: Define the Capacity plan

A: documents current and historic usage of IT service resources and studies future capacity needs of IT services in order to meet business needs.

Q: What are the 3 Sub-processes of Capacity Mgmt?

A: Business Capacity Mgmt, Component Capacity Mgmt, Service Capacity Mgmt.

Q: Define CMIS

A: Capacity Mgmt Information System: stores all data and information about IT service capacity, in addition to the Capacity Plan.

Q: How do we calculate the availability of a service?

A: availability= ((total_nbr_hours – nbr_hours_fail)/total_nbr_hours)*100.

Q: What are the steps to restore a failed service?

A: identify, diagnose, repair, recover, restore.

Q: What is the purpose of Information Security Mgmt?

A: to ensure CIA of services and resources at the agreed levels.

Q: Define ISMS

A: Information Security Mgmt System: set of procedures, tools and resources that ensure the mgmt of Information Security. It is not reduced to IT security only, but encompasses also paper, physical access, etc.

Top Courses in IT & Software 300x250

Leave a Reply

Your email address will not be published. Required fields are marked *

*

Adsense black background: