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ITIL 2011 Foundation Flashcards: set #23

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To see the answer, highlight the text after the “A:” letter   Q: Which areas does Service Automation help in? A: Modeling and reporting Pattern and trend analysis Service catalog Incident routing, requests Service optimization… Q: What is the purpose ... Read More »

CUCM Interdigit Timeout

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CUCM interdigit timeout is the time that you have between digits that you dial. Suppose that Cisco CUCM interdigit timeout is configured as 3 seconds. This means that, when you dial a string of 6 digits, you have at maximum ... Read More »

Cisco And E164: The Power of Conformity

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What is E.164? E.164 is an ITU-T recommendation for international PSTN numbering. It is meant to be a way to globalize phone numbers, which means to define and standardize the format of phone numbers around the world. Historically, E.164 evolved ... Read More »

Cisco CCNA Collaboration

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In a previous post, I wrote that Cisco introduced two new certifications towards collaboration: CCNA Collaboration and CCNP Collaboration. This post will focus on Cisco CCNA Collaboration. Cisco CCNA Collaboration job roles Years ago, if you google “UC engineer”, you’ll ... Read More »

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