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IT Certifications

CUCM Route Patterns

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Route patterns are the fundamental part of the CUCM route plan. They are used to route internal digit patterns inside a CUCM cluster, or external digit patterns to the PSTN. Their equivalent in the Cisco Unified Communications Manager Express world ... Read More »

ITIL 2011 Foundation Flashcards: set #23

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To see the answer, highlight the text after the “A:” letter   Q: Which areas does Service Automation help in? A: Modeling and reporting Pattern and trend analysis Service catalog Incident routing, requests Service optimization… Q: What is the purpose ... Read More »

CUCM Interdigit Timeout

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CUCM interdigit timeout is the time that you have between digits that you dial. Suppose that Cisco CUCM interdigit timeout is configured as 3 seconds. This means that, when you dial a string of 6 digits, you have at maximum ... Read More »