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IT Certifications

CUCM Call Classification


Call classification is a concept related to route patterns and to toll fraud. We will discuss toll fraud in a separate post. Call classification puts a call into one of two categories: OnNet or OffNet. In its simple form, an ... Read More »

Outside Dial Tone


Outside dial tone is an option that allows a route pattern to play a secondary dial tone when it is matched. You will hear the secondary dial tone as soon as the call routing component selects the best match route ... Read More »

Forced Authorization Code in CUCM


Forced Authorization Code (or FAC) is a flag that can be configured at the route pattern level. When it is set on the route pattern, the route pattern is said to be associated with an authorization level. An authorization level ... Read More »