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ITIL 2011 Foundation

ITIL 2011 Foundation Flashcards: set #4

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To see the answer, highlight the text after the “A:” letter. Q: Supporting service vs Enabling service vs Enhancing service? A: both Enabling and Enhancing Services are Supporting Services, ie they allow tbe Core Service to be provided to customer ... Read More »

ITIL 2011 Foundation Flashcards: set #2

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Here is the second part of the ITIL 2011 Foundation flashcards. To see the answer, highlight the text after the “A:” letter. Q: What are the functions of Service Operation? A: Technical Mgmt, Application Mgmt, IT Operations Mgmt, Service Desk ... Read More »

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