Home / IT Certifications / ITIL 2011 Foundation (page 3)

ITIL 2011 Foundation

ITIL 2011 Foundation Flashcards: set #7

itil-2011-foundation-keyboardbanger

To see the answer, highlight the text after the “A:” letter. Q: Where is the value of services perceived, from both the customers and the end users? A: at the Service Operation volume Q: true/false: Continual Service Improvement intervenes after ... Read More »

ITIL 2011 Foundation Flashcards: set #6

itil-2011-foundation-keyboardbanger

To see the answer, highlight the text after the “A:” letter. Q: purpose of Strategic Mgmt? A: – determine the Patterns of Business Activity PBA throughout the year, taking into account peak and seasonal periods, – establish User Profiles UP ... Read More »

Adsense black background: