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ITIL 2011 Foundation

ITIL 2011 Foundation Flashcards: set #23

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To see the answer, highlight the text after the “A:” letter   Q: Which areas does Service Automation help in? A: Modeling and reporting Pattern and trend analysis Service catalog Incident routing, requests Service optimization… Q: What is the purpose ... Read More »

ITIL 2011 Foundation Flashcards: set #19

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To see the answer, highlight the text after the “A:” letter.   Q: Define Incident Model A: the steps, tools, processes, resources, timescales, escalation procedures and resolutions that help solve an incident that has appeared and been solved before. Q: ... Read More »

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